Unlock the Secret to Thriving: Elevate Your Customer Service Game!

Happy Thursday!

One essential key to growing your business is to increase the quality of your customer service. Unhappy customers can easily head down the street or online to get what they need. I love what Amazon Founder Jeff Bezos wrote, “We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” 

Today, customer service is on the decline. But if you wish to grow your business, follow the lead of successful companies where customer service is not a department but an attitude. Chick-fil-A trains their employees to be the friendliest and most cheerful staff in the food industry. When I leave with my Chick-fil-A food, I have a smile on my face because of the staff’s cheerful smiles and positive attitude. And that’s why I return…more for the experience than the food!

 Here are three keys to improve your service:

1. Love what you do.

Numerous people are quoted as saying, “If you love what you do, you’ll never work a day in your life.”  If you love what you do, your staff and employees will catch your excitement and passion. Your contagious attitude and great staff will attract customers while mediocre companies and employees drive customers away. Watch this video about Mark Zuckerberg and get fired up!

2. Serve Often.

If your attitude toward customers is obligatory rather than one of serving, customers will quickly catch on to phony behaviors and go elsewhere. But if service comes naturally to you, and you do it everywhere–even when no one is watching– then this becomes a character trait that will make you a better person, a promotable employee, and a great leader.

The more you serve others, the more natural and genuine this trait becomes. People today highly value authenticity. Do you want to read about serving others? Grab your Bible or Bible app and read chapter 13 in the gospel of John. Read why Jesus washed the feet of His followers.

3. Be a Problem Solver.

Often in business when mistakes happen, we try to hide or downplay them. But you can turn a mistake into a great moment of customer service by owning the problem, apologizing to your customers for the problem or inconvenience, and empathizing with them.

Find a way to turn an angry or disappointed customer into an advocate by maintaining a positive attitude and finding a way to resolve their issue ASAP! Earn greater customer loyalty and referrals by being solution-focused rather than problem-minded. Watch this great video on turning a challenging situation around:

Follow these tips for satisfied customers and a successful business!